DELIVERY INFORMATION

 

At this point in time delivery is only available in the UK.

ALL DELIVERIES MUST BE SIGNED FOR UPON ARRIVAL 

Please make sure you are available to accept your delivery.

Standard Delivery: £4.00

This will arrive in approximately 3 - 5 working days.

1st Class Delivery: £7.50 

This will arrive in approximately 1 - 3 working days.

PAYMENT OPTIONS

 

We accept all major credit and debit cards. We can also accept American Express. All payment processing is handled through a secure payment gateway. 

Our checkout process is secured by HTTPS / TLS encryption.

TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of online transactions.

 

We utilise a payment gateway that offers the highest level of security certification

(PCI DSS Level 1).

RETURN & REFUND POLICY

 

Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately we cant offer you a refund or exchange.

TO BE ELIGIBLE FOR A RETURN:

  • To complete your return, you must first request a valid returns number.

  • We require your original receipt and invoice number along with reason for return.

 

  • Your item must be unused, in its original packaging and in the same condition that you received it, including attached original swing tags.

  • When returning goods do not write or stick labels on the product packaging, 
    please use bag or box to return your items in.

 

  • You are responsible for paying for your own shipping costs when returning your item.

 

You can apply for a returns number by clicking here.

PLEASE NOTE:

If you are shipping an item over £150.00 you should consider using a trackable shipping service or purchase shipping insurance.We do not guarantee that we will receive your returned item.

 

 

REFUNDS: (If Applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned items.

 

We will also notify you of the approval or rejection of your refund.

 

If your return is approved, then your refund will be processed and a credit will automatically be applied to your original method of payment minus shipping cost.

SALE ITEMS: 

Only regular priced items may be refunded, sale items cannot be refunded or exchanged.

 

EXCHANGES:

We only replace items if they are defective or damaged on receipt.

Please click here to apply for a returns number.

 

Once we have received your message and you qualify for a refund, we will contact you with further information via. the contact details you supplied in your return request

(please use working contact details when filling out the form)